发送邮件
We read every message and usually reply within two business days. Writing from the email you signed up with helps us find your account faster.
You can also reach us without leaving the app: open Settings → Feedback. That route attaches your app version and device model, which makes bug reports much faster to diagnose — so prefer it for anything that looks broken.
账号
Can't log in. Use "Forgot password" on the login screen to get a reset link. If the email doesn't arrive within a few minutes, check spam — it comes from an @packola.app address.
Signed up with Apple or Google. Use the same button you originally signed up with. Signing in with a different provider creates a separate account, even when both use the same email address.
Delete your account. Go to Settings → Delete account. This removes your account, your trips, and your packing lists from our servers, and cannot be undone. You don't need to contact us first.
Packola Pro
恢复购买。 如果重装应用或更换设备，请打开 Pro 界面并点击 恢复购买。购买记录绑定您的 App Store 账号，请确保登录了购买时使用的 Apple 账号。
Manage or cancel. Subscriptions are billed by Apple, not by us — so they're managed in Settings → [your name] → Subscriptions on your iPhone. Cancelling stops the renewal; you keep Pro until the end of the period you've paid for.
Refunds. Apple handles all App Store refunds. Request one at reportaproblem.apple.com. If a charge looks wrong, email us anyway and we'll help you sort it out.
已付款但 Pro 未激活。 请先尝试 恢复购买。若仍未解锁，请将购买日期邮件发给我们，我们将手动核对。
旅程与天气
Weather looks wrong for my destination. Some place names exist in several countries. Open the trip and check the destination is the city you meant — re-picking it from search re-pins the forecast to the right coordinates.
A trip is missing on another device. Trips sync when you're logged in. Confirm you're signed into the same account on both devices, then pull down to refresh on the trips list.
A shared trip won't open. Share links can be revoked by their owner and stop working when they are. Ask whoever shared it to send a fresh link.
报告 Bug
The most useful reports tell us what you did, what you expected, and what happened instead. If you can, include the destination and dates of the trip involved, plus a screenshot. Sending it through Settings → Feedback attaches the technical details automatically.